Remotle: Privacy and Data
This page summarises what Remotle sends to Computle. The full privacy notice is in the app under Settings, About.
Remotle is provided by Computle Limited (company 12450580), 3rd Floor, 86-90 Paul Street, London.
What is not recorded
Section titled “What is not recorded”Your screen, sound, keyboard, mouse and pen travel encrypted between your device and your workstation. Computle does not record them. Copied text and files, the microphone and the camera travel inside the encrypted session, and Computle does not keep any of them.
What is sent to Computle
Section titled “What is sent to Computle”| Data | Why |
|---|---|
| Name, email address, organisation and sign-in method | To confirm who you are and show your workstations |
| Which workstation you connected to, when, from which device and network address | To start and secure the connection and diagnose faults |
| App logs: sign-in, connections, settings and faults | To find faults without asking you for them |
| USB device make, model and identifiers, and whether sharing worked | To know which devices work |
| Problem reports you send, with recent logs | To answer your report |
| App version and update channel | To offer updates |
App logs record which modifier keys are held. They never record what you type.
Where it is kept and for how long
Section titled “Where it is kept and for how long”Data is stored in the UK and the European Union.
| Data | Kept for |
|---|---|
| Account information | While your account is active |
| Connection records | 12 months after your account closes |
| Problem reports and app logs | 24 months |
| USB device results | Indefinitely, as the list of devices that work with Remotle. Your email address, organisation and any log extract are removed after 24 months. |
Your rights
Section titled “Your rights”You can ask to see, correct or delete your information, or object to how it is used, by contacting [email protected]. If your organisation provides Remotle to you, it may also handle these requests. You can complain to the Information Commissioner’s Office at ico.org.uk.
On iPad and iPhone you can request deletion from the app: Settings, Account, Delete account.