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Remotle Docs

Reporting a Problem

Report a problem from inside Remotle. Your report reaches Computle with the logs and diagnostics support needs, so you do not have to collect them.

During a session

Section titled “During a session”

  1. Press F2 and open the Report tab.

  2. Describe what happened.

  3. Under Which machine was this on?, choose the workstation, or Not about a specific machine.

  4. Attach screenshots or files if they help.

    Up to 5 files, 10 MB each, 25 MB in total.

  5. Click Send report.

    Remotle shows Your reference, and emails you a copy of the report.

Outside a session

Section titled “Outside a session”

Open Settings, Report a bug, and follow the same steps.

Replies

Section titled “Replies”

Replies from Computle appear in the app under Your reports. A report marked Needs your reply is waiting for an answer from you.

Connection figures

Section titled “Connection figures”

If the problem is about picture quality or delay, press F3 during the session, then Ctrl+F3 (Command+F3 on a Mac) to copy the connection figures, and paste them into your report.