Diagnostics

Diagnostics checks every service your device needs to connect.

---

Run a connection test

1. Open Settings.

2. Open Diagnostics.

3. Click Run Test.

   Remotle shows “Checking every service this device needs…” and then the results.

4. Click Copy Diagnostics to copy the results and paste them into a message to support.

Results are grouped:

Group	What it checks
This device	This device’s own network connection
Services	Sign-in, workstation list, portal, updates and downloads
Rendezvous	Connection set-up
Relays	Each Computle relay, on UDP 4443
STUN / Your network	Network address discovery, and the kind of network you are on

A failure in Relays or STUN usually means UDP is blocked. See Network Requirements.

---

Your Support Code

Settings, Diagnostics shows Your Support Code. Quote this code when you contact support. Click Copy Support Code to copy it.

---

Network path

Settings, Preferences, Network Path controls how Remotle reaches your workstation:

Option	What it does
Auto	Lets the client choose the fastest working path. Recommended.
Prefer direct	Tries a peer-to-peer path before any relay.
Relay only	Always goes through a Computle relay.

If the preferred path is unavailable, Remotle uses the other one. Last connection shows which path the previous session used.

---

Logs

Settings, Logs has Open Logs Folder. Logs are also sent to Computle automatically while you are signed in, so support can usually see them without asking.

Platform	Location
Windows	%LOCALAPPDATA%\Computle\Stream\ and C:\ProgramData\Computle\Remotle\Logs\
Mac	~/Library/Logs/Computle/, one file per launch, kept for 28 days
Linux	~/.local/state/computle-stream/logs/, the last 30 runs
iPad and iPhone	Settings, Logs, Share Log